ZOLES\u00ae currently ships to the following countries: Belgium, Canada, Denmark, Estonia, Finland, France, Netherlands, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Saudi Arabia, Switzerland, Slovakia, Slovenia, Spain, United Kingdom (UK), Sweden, Czech Republic, T\u00fcrkiye, Germany, Hungary and Austria.<\/p>\n
ZOLES\u00ae strives to dispatch orders within 5 business days<\/strong> after receiving the order. ZOLES\u00ae is not responsible for delays or non-delivery caused by events beyond our reasonable control. All prices are stated in EUR<\/strong>, inclusive of VAT within the EU. According to Article 16(c) of the EU Consumer Rights Directive (2011\/83\/EU)<\/strong>, the right of withdrawal does not apply<\/strong> to goods that are clearly personalized. Although custom-made insoles are exempt from the standard right of return, ZOLES\u00ae voluntarily offers a 30-day satisfaction guarantee<\/strong> from the date of delivery. Refunds are made to the original payment card as soon as possible. Return address: If your purchase was made through a third-party retailer, returns must be handled through that retailer.<\/p>\n Returned items must be unused and in original packaging with all labels attached. ZOLES\u00ae provides a 2-year warranty in accordance with the Purchase Act. The warranty covers manufacturing and material defects, which you find under normal use of the item. However, it is conditional that it is justified to complain and that it is done within a reasonable time after the defect has been discovered. All items that are to be complained about must be sent to the return address mentioned in point 4. The complaint must be justified. If the insoles have broken due to wear and tear, it is not covered by the warranty. If the insoles have broken due to misuse, it is not covered by the warranty. If the defect is due to incorrect use of the product or other damaging behavior, it is not covered by the warranty. For insoles with limited durability, such as for sports use, your complaint opportunity is limited by the durability period. You can complain within a \u201creasonable time\u201d after you have discovered the defect in the item.<\/p>\n Always remember to send the item back in proper packaging. We cannot refund items that have not been properly packaged for shipment. We do not accept items sent without prior agreement. In case of complaints, contact zoles@zoles.eu.<\/p>\n If you wish to submit a complaint, you may contact: The Danish Competition and Consumer Authority \u2013 Center for Complaint Resolution,<\/strong> Carl Jacobsens Vej 35, 2500 Valby, Denmark. Website: www.forbrug.dk<\/a><\/p>\n
\nOrders are generally shipped to the ZOLES\u00ae partner through whom the insoles were ordered, unless another delivery method is selected.
\nDelivery is made by postal service either to a parcel locker\/shop or to the home address.
\nShipping costs depend on the destination country.<\/p>\n
\nWe currently ship to the countries listed at checkout. Customers outside these countries may still create an account and complete a free digital foot analysis<\/strong>, but orders cannot yet be shipped to their region.<\/p>\n2. Prices and payment<\/h2>\n
\nPayment can be made by Visa, MasterCard, debit card, Apple Pay or Google Pay.
\nBecause ZOLES\u00ae insoles are custom-made<\/strong> and produced only after an order is placed, payment is charged immediately upon ordering.
\nIf you purchase through a dealer, the dealer\u2019s own payment terms apply.<\/p>\n3. Right of withdrawal<\/h2>\n
\nHowever, ZOLES\u00ae allows cancellation within 24 hours<\/strong> of placing the order by email to zoles@zoles.eu<\/strong> with the subject line \u201cCancellation\u201d.
\nAfter 24 hours, a \u20ac20 production and administration fee<\/strong> will be charged, as production will already have begun.<\/p>\n4. Returns<\/h2>\n
\nReturned insoles will be refunded minus a \u20ac20 production and administration fee<\/strong>.
\nReturn shipping costs are borne by the customer.<\/p>\n
\nZOLES\u00ae reserves the right to refuse service to customers who repeatedly misuse the return policy.<\/p>\n
\nZOLES\u00ae international ApS<\/strong>
\nBybjergvej 13
\n3060 Espergaerde, Denmark<\/p>\n5. Shoes and Other Non-Custom Products<\/h2>\n
\nWhen trying on shoes, use a clean surface to avoid marks.
\nUsed or worn items cannot be refunded for hygiene reasons.
\nAttach no shipping labels directly to the shoebox.
\nRefunds are issued to the original payment method, minus shipping fees, once the return is received and approved.<\/p>\n6. Legal Guarantee (Complaints)<\/h2>\n
7. Dispute Resolution<\/h2>\n