Customer Service

Payment

By credit card

Your credit card will be charged when your order is shipped. You can pay conveniently for online purchases by credit card. We accept Mastercard, Visa and American Express for payment. You will need your credit card number, expiry date and the Verification Code on the back of the card. There are no additional fees. Your data will be securely transmitted via SSL encryption. In the event of an unauthorised debit, you can easily revoke this online or by phone with your credit card company.

Please understand that we do not accept prepaid credit cards. When paying by credit card we will charge the purchase price when the goods are shipped. In case of a return we will credit the appropriate amount immediately to your credit card.

Delivery & costs

We dispatch orders from our production site in Denmark. Here we will carefully pack and check your order before posting it to you. We do not deliver to addresses outside of the European Union. Please note that timescales for delivery will vary depending on the availability of the goods and your address. We aim to dispatch all goods quickly. Normally you can expect to wait around 8 days for the delivery. However occasionally our delivery to you might be delayed due to acts or events beyond our reasonable control (such as industrial action by third parties, civil commotions, storms, floods, earthquakes or other natural disasters or a failure of public or private telecommunication systems). We shall not be liable for any delay or failure to deliver goods that is caused by an act or event outside of our control.

The cost of delivery is a one-off €6.95 charge. This means that we will only charge you once, even if we need to dispatch multiple parcels to complete your order.
We can deliver to a different delivery address from your billing address at no extra charge. Please specify your required delivery address on your order form.
Delivery of an order shall be completed when we deliver the goods to the address you gave us in your order form and the goods will be your responsibility from that time. You own the goods once we have received payment in full.

Returning goods

If you don’t like an item or if it does not fit, you can return it without giving any reasons. You should return the package along with the enclosed return form to us:

Shoe My Feet ApS
Noerre Torv 14
Espergaerde Center
3060 Espergaerde

You may cancel any contract for goods at any time and without giving any reason up to the expiry of 14 days from the day on which you or a third party nominated by you who is not the delivery carrier have/has taken possession of the goods (or in the case of a contract for multiple items which are delivered separately, possession of the last item), (the “Cancellation Period”). To exercise your right to cancel, you must inform us of your decision to cancel this contract by a clear written statement e.g. a letter sent by post; an email or by using the Contact Form in the Contact Section.
If you use this option, we will communicate to you an acknowledgement of receipt of such cancellation on a durable medium (e.g. an email) without delay. It would be helpful to provide your order number to allow us to deal with your request quickly. To meet the cancellation deadline, it is sufficient for you to send your cancellation communication before the Cancellation Period has expired.

If you cancel a contract, we will reimburse to you all payments received from you excluding the delivery charges.
If the goods have not yet been delivered on the date on which we receive your request to cancel, your refund will be made within 14 days of the date on which we receive your request. If the goods have already been delivered we will refund you within 14 days of you returning the goods to us, or (if earlier) within 14 days after the day you provide evidence that you have returned the goods. We will make the refund using the same means of payment as you used for your order, unless you have agreed otherwise. You will not incur any fees as a result of the refund.

Requirements for returned goods

Returned items must be in the same state as received, and all price tags and other tags should still be on.

When trying the shoes, please do it on a blanket or other soft surface so the shoes won’t get worn and get marks. In that case, we can not take the shoes return. If the product has been used, for health and safety reasons Zoles can not sell the product again. The value of the product is therefore fixed at 0, -. All returned goods must be returned properly in the original box / packaging (unless it is a complaint). Do not put labels / labels on the shoes box.

Return / exchange of Zoles soles

You can return your Zoles insoles within 30 days after you have purchased them. If they are wrong for you and must they be adjusted, please contact us via the contact form on our website and then return the insoles to us. You are aloud to have used and walked with the insoles before the return. 

As of February 15, 2016, the EU Commission launched a platform to enable alternative dispute resolution. This gives consumers the opportunity to resolve disputes with online traders first, without the intervention of a judge. The dispute resolution platform can be found under the external link here. Our email address is: zoles@shoemyfeet.com